What is the Collective Kindness Project ?

Collective Kindness Project is designed to provide cash assistance to the households who are in need as a result of the earthquakes in Kahramanmaraş, which took place in February 2023.

The assistance is provided to the households who resided in the affected regions and received assistance from some of the social assistance provided within the framework of neediness through the Social Assistance and Solidarity Foundations (SASF) in these regions before the earthquake and whose houses/buildings were moderately or severely damaged.

The cash assistance provided under the project is funded by the World Food Program (WFP) and the International Federation of Red Cross and Red Crescent Societies (IFRC) and is carried out by the Türk Kızılay , WFP and IFRC with the support of Ministry of Family and Social Services.

How is the Collective Kindness Project funded ?

The project is funded equally (50%-50%) by the World Food Program (WFP) and the International Federation of Red Cross and Red Crescent Societies (IFRC).

How the project beneficiaries are determined?

The Collective Kindness Project aims to provide assistance to the households who resided in the earthquake affected provinces before the earthquake and received some of the social assistance provided through the Social Assistance and Solidarity Foundations (SASF) before the earthquake. While determining the households that will receive the assistance within the scope of the project, receiving assistance from some of the assistance provided by the relevant SASFs were taken into account (such as disability, age, gender and family structure) and the damage level of the houses/buildings of the households after the earthquake (moderate and high level damage) according to the AFAD data were evaluated. For more detailed information, you can click on the "Assessment and Receiving Assistance" heading on this link.

What are the prioritized types of SASF assistance types, that eligible househols previously recevied?

Türkiye Family Support Programme
Conditional Education Assistance
Elderly Assistance
Conditional Health Assistance
One-off Payment for Disaster
Disability Assistance
Other EQ Assistance
Food Assistance
Assistance Program for Women Whose Husbands Have Died
Conditional Pregnancy Assistance
Orphan Assistance
Disabled Relatives Assistance
Other Disaster Assistance
Chronic Illness Assistance
Silicosis Assistance

If the households eligible for the project receive different assistance from the government and other humanitarian organizations, does this affect their assistance from the Collective Kindness Project?

Households who have received a once-off earthquake assistance from the Government will not be excluded from assistance.

Will this project affect the other assistance I receive?

For those identified as eligible to this project, this assistance will not affect other forms of assistance received from other actors.

How will I know if I am included?

You will receive an SMS from Türk Kızılay on the number you provided to SASF, informing you that you have been included in the project. This message will include information on how to redeem your assistance.

What is the payment amount within the scope of the Collective Kindness Project ?

The amount of asisstance to be paid to the eligible households is 3.000 TRY per month per household. This assistance will last for two months and will amount to 6,000 TRY in total.

When is the payment date ?

Payments are planned to be made on various days during the month. Households found eligible for the project will be informed via SMS before receiving payment.

How long will the assistance provided by Collective Kindness Project continue?

Payments provided by the project are planned to take two months. The temporary assistance will start in April and end in May 2023, with assistance provided once a month, for a period of two months.

Where can I withdraw my asisstance?

The assistance can be withdrawn from all Halkbank ATMs throughout the country. In addition to Halkbank ATMs, withdrawals can be made from ATMs of Ziraat Bank, Vakıfbank, Vakıf Katılım Bankası, Ziraat Participation Bank, PTT and Emlak Katılım Banks which is a member of ""TAM""* (ATM's which has TAM sign on it). You can access the ATM List from this link, where you can withdraw your assistance by using the referance code sent to you by Halkbank via SMS.

*TAM: ATM Center of Türkiye

How I can withdraw my assistance?

You will receive an SMS from Halkbank to withdraw your assistance. This message will include a personal reference number. You will have to go to a Halkbank ATM with the reference number and your mobile phone to cash out your assistance. You can withdraw from the ""Cardless Transactions"" menu from the ""Withdrawal with ID No"" step. Keep the SMS until your transaction is complete. You can reach the detailed manuel on how to withdraw your asisstance from this link.

Please note that ATMs might get crowded on the day this SMS is sent, but remember you should cash out your first assistance within three weeks.

Do I have to withdraw the full amount of cash at once?

Yes, the total amount of assistance will have to be redeemed at once and each reference number can only be used once.

What I will do if the ATM doesn’t have enough money to dispense the amount uploaded?

You can go to nearby Halkbank or TAM* ATMs which has enough money to allow you to withdraw all amount. If you have any problem regarding withdrawing your assistance, please call toll free 168 Kızılay Call Center for detailed information.

*TAM: ATM Center of Türkiye

The reference number sent by Halkbank does not work. What can I do?

Please make sure that you have entered the 6-digit reference number sent to you via SMS correctly. If the problem persists, you can call toll-free 168 Kızılay Call Center.

When should I withdraw my assistance?

You will be informed about the validity period of the reference number via SMS to be sent to you regarding the payment. For more detailed information, you can call toll-free 168 Kızılay Call Center.

How can I receive information regarding the Collective Kindness Project and submit my feedback or complaint?

You can submit all your questions, complaints and feedback about the project by calling the toll-free 168 Kızılay Call Center or visiting this link on this website biz.kizilaykart.org Your queries will be responded in a short time.

I did not receive an eligibility SMS for the Collective Kindness Project . I am also affected by the earthquake. How can I apply this project?

The households that will receive assistance within the scope of the project have already been determined and there is no application process for the project. While determining the households, that will receive the assistance within the scope of the project, receiving assistance status from some of the assistance provided by the relevant SASFs were taken into account (such as disability, age, gender and family structure) and the damage level of the houses/buildings of the households after the earthquake (moderate and high level damage) were evaluated.

I received the eligibility SMS but did non receive a reference number from Halkbank. What should I do ?

You can call toll-free 168 Kızılay Call Centre.

What if I delete the SMS or lose my phone?

You can call toll-free 168 Kızılay Call Centre.

How do I know if the reference number /SMS sent to me is secure?

Within the scope of the project, only Türk Kızılay* and Halkbank** will send SMSes to the beneficiary households. Please ignore the SMS sent to you except these two instituions regarding this Project. For more detailed information, you can call toll-free 168 Kızılay Call Center.

* FROM: KIZILAYBIZ
** FROM HALKBANK.

Can I take the cash out/withdraw at other banks than Halkbank?

The assistance can be withdrawn from all Halkbank ATMs throughout the country. In addition to Halkbank ATMs, withdrawals can be made from ATMs of Ziraat Bank, Vakıfbank, Vakıf Katılım Bankası, Ziraat Participation Bank, PTT and Emlak Katılım Banks which is a member of "TAM"* (ATM's which has TAM sign on it). You can access the ATM List from this link, where you can withdraw your assistance by using the referance code sent to you by Halkbank via SMS.

*TAM: ATM Center of Turkey

What if I can't withdraw my assistance on time?

You will receive one reminder SMS from KIZILAYBİZ after you receive bank reference number SMS from Halkbank. If you have not withdrawn your assistance within the dates informed by Halkbank SMS, the number will no longer be valid and you will not be able to get your cash.

I have entered bank reference code wrong 3 times. What can I do?

In case you enter the reference number wrong 3 times, the reference number will be blocked. Please call toll-free 168 Kızılay Call Center.

May I know the 168 Kızılay Call Center working hours?

For Turkish language, you can reach 168 Kızılay Call Centre between 08:00 - 24:00, seven days a week.

For other languages (English, Arabic, Persian, Pashto), you can reach 168 Kızılay Call Center from Monday to Friday between 08:00 and 18:00, and on Saturdays between 09:00 and 13:00.

Who has access to my personal data within the scope of the Collective Kindness Project ?

Türk Kızılay has access to some of the personal data of eligible households to ensure to contact you via SMS. The other partner institutions (IFRC and WFP) do not have access to your personal data. The Halkbank have access to your ID number, name, surname and mobile phone number so that they can send you an SMS for the reference number. The SASFs have all of the personal data you provided to them at the time of your original application for assistance over the past year.

Is my personal data protected within the scope of the project?

Your personal data is protected within the scope of strict confidentiality principles and Data Protection Laws of the Republic of Turkiye (Social Assistance and Solidarity Law No. 3294 and Law No. 6698 on Data Sharing) and is not shared with any person or institution other than the participating organizations.